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Terms & Conditions
Combat Airsoft — Website Terms & Conditions
Combat Paintball Ltd trading as Combat Airsoft
Proposed revision: 23 October 2026
These Terms & Conditions apply to purchases, bookings and membership subscriptions made through www.combatairsoft.co.uk.
Please read them carefully before placing an order, making a booking or purchasing membership.
Nothing in these Terms & Conditions limits or excludes any statutory rights that consumers have under applicable UK law.
1. About Us
1.1 This website, www.combatairsoft.co.uk, is owned and operated by:
Combat Paintball Ltd
Trading as Combat Airsoft
Mill Pond Farm
Garboldisham
Diss
Norfolk
IP22 2SP
Registered in England and Wales: 04717430
VAT Registration Number: GB851344046
Email: info@combatairsoft.co.uk
Telephone: 01842 769 112
For membership enquiries:
Email: memberships@combatairsoft.co.uk
1.2 Throughout these Terms, “we”, “us” and “our” refer to Combat Paintball Ltd trading as Combat Airsoft.
1.3 “Customer”, “you” and “your” refer to the person purchasing goods, booking services or entering into a membership agreement.
1.4 These Terms cover three principal types of transactions:
Purchases of physical goods through the Combat Airsoft Shop.
Bookings for airsoft events, activities, equipment hire and related services.
Combat Airsoft membership subscriptions.
Additional product-specific, event-specific or membership conditions may apply where clearly communicated before purchase.
2. Making a Contract With Us
2.1 When you place an order, make a booking or purchase membership, you are offering to enter into a contract with Combat Paintball Ltd.
2.2 We will normally send an email acknowledging receipt of your order or booking. An acknowledgement does not necessarily mean that your offer has been accepted.
2.3 For physical goods, acceptance will normally take place when we confirm dispatch or otherwise expressly accept your order.
2.4 For event bookings, acceptance takes place when the booking is confirmed through our booking system.
2.5 For membership subscriptions, acceptance takes place when your membership purchase is confirmed and the membership is activated.
2.6 We may be unable to accept an order if:
An item or service is unavailable.
A genuine pricing or description error has occurred.
Payment cannot be authorised.
A legal requirement or eligibility condition cannot be satisfied.
We reasonably suspect fraud or misuse.
Where payment has already been taken for an order we cannot fulfil, we will arrange an appropriate refund.
2.7 Product photographs, illustrations and promotional images are for guidance. Actual items may differ slightly in appearance or colour.
2.8 Product descriptions and specifications form part of the information provided before purchase. We will take reasonable care to ensure they are accurate.
2.9 Any unavoidable minor variation will not affect your statutory rights where goods do not conform to their description or contractual requirements.
2.10 These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections applicable to customers living elsewhere in the United Kingdom.
3. Ordering, Prices and Payment
3.1 Goods may be purchased by selecting products on our website and proceeding through checkout. Orders may also be placed by telephone where this service is available.
3.2 Customers ordering against a quotation should check that the quotation accurately describes the requested goods or services before accepting it.
3.3 All prices displayed on our website are in pounds sterling (£) and include VAT at the applicable rate unless expressly stated otherwise.
3.4 Delivery charges and any other mandatory charges will be disclosed before the order is submitted.
3.5 Payment is normally required in full when an order is placed, except where a different payment arrangement is expressly agreed.
3.6 Payments are processed using secure payment facilities. Available payment methods are displayed during checkout.
3.7 Promotional offers and temporary sale prices apply only during their advertised validity period and remain subject to any clearly stated conditions.
3.8 Once an order has been accepted, changes may not always be possible. We will advise customers of any additional costs or delays before agreeing to a requested change.
3.9 Discount codes and promotional vouchers are subject to their stated conditions, validity periods and applicable exclusions.
3.10 Purchased gift vouchers are governed by the terms disclosed when purchased. Promotional discount codes are not automatically subject to the same conditions as purchased gift vouchers.
3.11 Nothing in this section removes your legal rights if goods are faulty, not as described or otherwise fail to meet statutory requirements.
4. Delivery and Carriage
4.1 We normally aim to dispatch available goods within two working days of accepting an order.
4.2 Delivery will normally take approximately two to three working days after dispatch, although timescales may vary according to stock availability, destination and delivery service.
4.3 Dispatch and delivery estimates are not guaranteed unless expressly agreed.
4.4 Unless a different delivery period has been agreed, consumer orders will be delivered within the period required by applicable law.
4.5 Our usual delivery area includes mainland Great Britain and selected UK destinations, subject to any applicable geographic, product or carrier restrictions.
4.6 Where delivery to a particular destination is unavailable, we may be able to arrange delivery to an alternative mainland carrier or collection address by agreement.
4.7 Orders may arrive in more than one delivery.
4.8 Customers are responsible for providing an accurate delivery address and ensuring reasonable access for delivery.
4.9 Some large or heavy items may require special delivery arrangements. We will advise customers of material delivery requirements before purchase where applicable.
4.10 If delivery cannot be completed because nobody is available to accept the goods, additional delivery arrangements may be necessary. Reasonable additional charges may apply where properly disclosed and justified.
4.11 Changes to delivery addresses after dispatch may not be possible. Where a carrier can redirect a consignment, additional carrier charges and delays may apply.
4.12 Please inspect your delivery as soon as reasonably practicable and contact us promptly if goods appear damaged, incomplete or incorrect.
4.13 We ask customers to report visible delivery damage or shortages within two working days where possible, as this helps us investigate matters with the carrier.
Failure to report a problem within two working days does not remove or restrict your statutory consumer rights.
4.14 Where goods are damaged, lost or incorrectly supplied before they reach the customer, we will deal with the matter in accordance with applicable consumer law.
4.15 Responsibility for goods normally passes to the consumer when they, or a person nominated by them, takes physical possession of the goods, subject to applicable legal exceptions.
4.16 Circumstances outside our reasonable control may delay delivery. We will take reasonable steps to notify affected customers and arrange an alternative delivery date or appropriate remedy.
4.17 Nothing in this section excludes a customer’s statutory rights concerning delayed, missing or undelivered goods.
5. Cancellation and Returns — Physical Goods
5.1 Consumer Right to Cancel
Where the statutory distance-selling cancellation right applies, customers purchasing goods online or by telephone may cancel their order without giving a reason.
The usual cancellation period ends 14 days after the day on which the customer, or someone nominated by them, receives the goods.
For qualifying orders delivered in separate consignments, the cancellation period is calculated in accordance with the applicable regulations.
5.2 How to Cancel
To cancel an eligible order, customers must notify us clearly of their decision.
Cancellation requests may be sent to:
Customers may also write to our business address.
A clear statement identifying the order and confirming the intention to cancel is sufficient.
A customer may use the statutory model cancellation form, but this is not compulsory.
5.3 Returning Goods
Where the statutory cancellation right applies, goods should normally be returned within 14 days after notifying us of cancellation.
Unless otherwise agreed or required by law, customers are responsible for the direct cost of returning goods when this responsibility has been properly disclosed.
Customers should take reasonable care when packaging returned goods.
We recommend retaining proof of postage.
5.4 Examination and Handling
Customers may inspect and handle goods to establish their nature, characteristics and functioning, as they would reasonably be permitted to do in a shop.
Where handling goes beyond what is necessary for that purpose, a deduction may be made for any legally recognised reduction in the goods’ value.
Opening packaging or examining an item does not automatically remove a customer’s statutory cancellation rights.
5.5 Refunds
Where an eligible distance-selling order is cancelled, we will refund the amounts due under applicable law.
For cancellation of a complete order, this will normally include the original standard delivery charge.
Premium delivery upgrades need only be refunded to the extent required by law.
Refunds will normally be made within 14 days after receiving the returned goods or receiving satisfactory evidence that they have been sent back, where the law permits us to withhold reimbursement until then.
Refunds will normally be made using the original payment method unless otherwise agreed.
5.6 Goods Excluded From the Standard Cancellation Right
Some goods may be excluded from the ordinary change-of-mind cancellation right, including:
Goods genuinely made to the customer’s specifications.
Clearly personalised goods.
Certain sealed goods that cannot be returned for health or hygiene reasons after being unsealed.
Other goods specifically excluded under applicable legislation.
Custom-built airsoft guns and individually requested modifications, including particular custom paintwork or two-tone finishes, may fall within the personalised-goods exception where the legal requirements are met.
An item is not automatically excluded merely because it is described as customised or two-tone.
Any applicable restriction will be explained before purchase.
These exclusions do not remove legal rights relating to faulty, defective or misdescribed goods.
6. Event Bookings, Activities and Equipment Hire
6.1 Booking Conditions
Bookings may include Combat Days, Combat OPS, Combat Nights, private or weekday events, target-range sessions and other advertised activities.
All bookings are subject to the relevant activity description, availability, age requirements, safety rules and any applicable booking conditions.
6.2 Participant Responsibilities
Participants must:
Meet the advertised minimum age and other eligibility requirements.
Follow site safety rules and staff instructions.
Use equipment responsibly.
Provide information reasonably required for safe participation.
Comply with applicable venue and activity conditions.
We may refuse or stop participation where necessary for safety or because of serious or persistent breaches of venue rules.
6.3 Cancellation of Dated Bookings
Bookings for leisure activities supplied on a specified date or during a specified period are generally excluded from the ordinary statutory 14-day distance-selling cancellation right.
However, Combat Airsoft provides the following contractual cancellation arrangements, subject to any clearly disclosed event-specific terms and statutory rights:
Seven days or more before the booked activity
Customers may cancel and receive a full refund of the booking payment.
Less than seven days but more than 72 hours before the activity
A refund may be provided after deduction of any properly disclosed deposit or reasonable cancellation charge, limited to the amount we are fairly entitled to retain.
Within 72 hours of the activity
A booking credit or alternative date may be offered, depending on availability and the circumstances of cancellation.
Where cancellation charges apply, they must be reasonable and proportionate. We will consider costs saved and whether the booking can reasonably be filled by another customer.
6.4 Rebooking
Requests to change an activity date are subject to availability.
We will endeavour to accommodate reasonable rebooking requests, but alternative dates cannot be guaranteed.
6.5 Cancellation by Combat Airsoft
Where Combat Airsoft cancels an activity, affected customers will normally be offered an alternative date or an appropriate refund.
Where an activity cannot safely proceed because of severe weather, unsafe conditions or circumstances outside our reasonable control, we will explain the available options and comply with any applicable legal obligations.
6.6 Third-Party Booking Systems
Some activities may be booked or administered through a third-party booking provider.
Any additional booking-provider terms will be made available where applicable. The identity of the contracting supplier and any material cancellation conditions must be clear before the customer completes the booking.
6.7 Separate Membership and Event Charges
Holding a Combat Airsoft membership does not automatically include free admission to events.
Game fees, equipment hire and optional extras remain separately chargeable unless a specific advertised membership benefit states otherwise.
7. Combat Airsoft Membership Terms
7.1 Membership Agreement
Combat Airsoft offers recurring membership packages providing access to specified benefits.
Membership is personal to the named Member and cannot be transferred.
Membership benefits are subject to an active subscription, relevant eligibility requirements and these Terms & Conditions.
7.2 Membership Packages
Basic Annual Membership — £15.00 per year
Includes:
UKARA enrolment, if eligible and following verification
Membership Card
Members Patch
Early booking access for special events
Access to members-only events
Access to the Combat Airsoft WhatsApp Community
Online membership dashboard with attendance and UKARA progress
Full Monthly Membership — £9.99 per month
Includes all Basic Membership benefits, plus:
10% discount in the Combat Airsoft Shop
One complimentary food item per visit
Full Annual Membership — £100.00 per year
Includes the same benefits as Full Monthly Membership, charged annually.
The Personal AttackSense Shooter ID is not included as a membership benefit.
7.3 Membership Benefit Conditions
Members must present their membership card or otherwise verify their membership when reasonably requested.
Membership discounts apply to eligible purchases and may be subject to exclusions clearly communicated before purchase.
The complimentary food benefit applies to active Full Members visiting Combat Airsoft, subject to any published redemption conditions and availability.
Members-only events remain subject to booking availability and any applicable participation charges.
7.4 Membership Payments and Renewal
Membership fees are payable in advance.
Memberships are recurring subscriptions and renew automatically at the relevant billing interval unless cancelled.
The applicable renewal price, payment frequency and recurring nature of the subscription will be disclosed before purchase.
Renewal information is available through the Member’s account or membership payment portal.
7.5 Membership Cancellation
Members may cancel their recurring membership through the Manage My Membership portal available at:
https://combatairsoft.co.uk/membership/
Cancellation assistance is also available at:
memberships@combatairsoft.co.uk
Cancellation will stop future recurring renewals.
Unless an applicable legal cancellation right or other agreed arrangement provides otherwise, paid membership benefits will normally continue until the end of the current paid billing period.
There is no separate administration fee for cancelling future membership renewals.
7.6 Cooling-Off and Refunds
Where applicable, online membership purchasers have a statutory cancellation period, normally 14 days after the membership contract is entered into.
If a Member expressly requests immediate provision of services during a statutory cooling-off period, any payment due for services already supplied following cancellation will be calculated in accordance with applicable law and the required pre-contract information and consent arrangements.
Outside an applicable cooling-off period, cancellation of future renewals does not automatically entitle the Member to a refund for unused time in the current paid period.
Refunds will nevertheless be provided where required by law, including where contracted benefits or services are not properly supplied.
7.7 Failed Payments and Suspension
If a recurring membership payment fails, the Member may be contacted and given an opportunity to update their payment method.
Membership benefits may be suspended while payment remains outstanding.
Continued non-payment may result in subscription cancellation.
7.8 Changes to Benefits or Prices
We may make reasonable changes to membership arrangements for legitimate legal, operational or service-related reasons.
Material changes to membership benefits or subscription prices will be communicated in advance, and affected Members will be provided with any cancellation or refund options required by law.
We will not make unilateral changes that unfairly remove existing contractual rights.
7.9 UKARA Enrolment Is Not Automatic
Purchasing Combat Airsoft membership does not automatically qualify the Member for UKARA registration or result in the immediate issue of a UKARA/CPL number.
Membership purchase and UKARA registration are separate processes.
To qualify for consideration for UKARA registration through Combat Airsoft, the applicant must:
Be at least 18 years old.
Be resident in the United Kingdom.
Have at least three qualifying airsoft skirmish attendances on separate game dates at the appropriate UKARA-registered site within the qualifying 12-month period applied by Combat Airsoft.
Have an attended qualifying game at least 56 calendar days after the first game in the qualifying sequence.
Complete the required identity, age, address and attendance checks.
Meet any additional applicable UKARA requirements.
The attendance that satisfies the 56-day requirement may be the applicant’s third, fourth, fifth or later qualifying game.
7.10 UKARA Verification and Approval
Meeting the recorded attendance threshold does not automatically approve an application.
Combat Airsoft staff must complete the necessary checks before submitting or completing official UKARA registration.
Applications may be placed under review, put on hold or declined where eligibility cannot be established.
A UKARA number is only issued following successful verification and registration on the official UKARA database.
UKARA registration and any subsequent renewal remain subject to applicable UKARA requirements.
7.11 Historical Attendance Records
Combat Airsoft may retain historical event attendance records for legitimate administration and UKARA eligibility-verification purposes, in accordance with its Privacy Policy.
Where a customer later purchases membership, earlier qualifying attendance records may be linked retrospectively to their account where their identity can be reliably verified.
Qualifying attendance history is not automatically deleted when a membership expires or is cancelled.
Only attendance falling within the applicable qualifying period contributes to the current UKARA eligibility calculation.
7.12 No Guarantee of UKARA Registration
UKARA registration is not guaranteed by the payment of a membership fee.
Where an applicant does not meet the eligibility conditions or fails the required verification checks, membership benefits may still continue independently of UKARA registration.
This does not affect the Member’s statutory cancellation or refund rights.
8. Restricted Airsoft Products and Verification
8.1 Certain airsoft products are subject to legal age restrictions or other controls.
8.2 Customers purchasing imitation firearms must satisfy applicable age requirements.
8.3 Sales of realistic imitation firearms are subject to the relevant legislation, including the Violent Crime Reduction Act 2006 and any applicable statutory defence.
8.4 A current UKARA registration may be used as supporting verification of a relevant airsoft-skirmishing defence, but membership of Combat Airsoft alone is not sufficient.
8.5 We reserve the right to request reasonable evidence of age, identity and any applicable legal defence before supplying restricted products.
8.6 Where legally required information cannot be verified, an order may be refused or cancelled, with any payment handled in accordance with the customer’s legal rights.
8.7 Customers are responsible for using, transporting and storing airsoft products lawfully and responsibly.
9. Faulty Goods, Repairs and Guarantees
9.1 Goods supplied to consumers must meet the requirements of the Consumer Rights Act 2015, including being of satisfactory quality, as described and fit for their intended or communicated purpose.
9.2 If an item is faulty, defective or not as described, please contact us with details of the issue.
9.3 Photographs or video may assist our investigation, but providing a photograph is not an absolute condition of exercising statutory consumer rights.
9.4 Depending on the circumstances and applicable legal requirements, customers may be entitled to reject goods, request repair or replacement, or receive an appropriate price reduction or refund.
9.5 Where a statutory remedy is due, it will be provided without imposing unlawful charges on the customer.
9.6 Manufacturer warranties are provided in addition to statutory consumer rights and do not replace or restrict them.
9.7 Damage caused by misuse, accidental damage, inappropriate maintenance or unauthorised modification is not automatically treated as a manufacturing fault. Each claim will be assessed on its circumstances.
9.8 Where goods are no longer available for replacement, we will discuss suitable alternatives or the applicable refund or other statutory remedy.
9.9 The reporting periods requested for delivery issues do not restrict a customer’s rights concerning faults discovered later.
10. Liability
10.1 We do not exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.
10.2 Nothing in these Terms excludes or restricts statutory consumer rights concerning faulty goods, unsatisfactory services or breaches of contract.
10.3 We are not responsible for losses that are not reasonably foreseeable consequences of a breach of contract or failure to exercise reasonable care and skill, except where the law provides otherwise.
10.4 Goods supplied through our website are intended to comply with applicable UK requirements.
10.5 Customers intending to use or export goods outside the United Kingdom should check the laws of the relevant destination.
10.6 We do not guarantee that products satisfy every legal requirement of countries outside the United Kingdom.
11. Privacy and Customer Accounts
11.1 Personal information is handled in accordance with our Privacy Policy and applicable UK data protection legislation.
11.2 Information may be processed for order fulfilment, payment administration, event bookings, membership services, attendance verification, customer support and UKARA registration.
11.3 Where necessary and lawful, relevant information may be shared with payment processors, booking providers, delivery providers, membership service providers or official UKARA administrators.
11.4 Our Privacy Policy provides further details concerning the purposes of processing, lawful bases, retention, sharing and individual data protection rights.
11.5 Customers are responsible for maintaining the confidentiality of their website account credentials and notifying us of suspected unauthorised access.
11.6 Membership and UKARA information is displayed or made available according to the access permissions applicable to the customer and authorised staff.
12. Trade and Business Customers
12.1 This section applies to customers purchasing goods or services wholly or mainly for business purposes.
12.2 Business contracts may be subject to different cancellation and remedy rules from consumer contracts.
12.3 Business orders may only be cancelled after acceptance with our agreement, subject to the agreed terms and applicable law.
12.4 Reasonable cancellation or restocking charges may apply where agreed and legally enforceable.
12.5 Business customers should inspect deliveries promptly and notify us of shortages, transit damage or other apparent problems as soon as reasonably practicable.
12.6 Where goods are supplied against an agreed quotation or business specification, the buyer should check the quotation before acceptance.
12.7 Any business-specific limitations of liability or additional commercial conditions must be expressly agreed and remain subject to applicable law.
13. General Provisions
13.1 These Terms should be read alongside our Privacy Policy, applicable site rules, event booking conditions and any specific membership information provided before purchase.
13.2 If a provision is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
13.3 We may update these Terms for legitimate reasons, including changes in legislation, operational requirements or services.
13.4 Material changes affecting existing contracts will be communicated where required, and existing contractual rights will not be unfairly removed.
13.5 Nothing in these Terms restricts the right to seek independent legal advice or pursue statutory remedies.
13.6 Customers with complaints or concerns should contact us in the first instance so we can investigate and seek a fair resolution.
14. Contact Information
For general enquiries, orders and returns:
Combat Airsoft
Combat Paintball Ltd
Mill Pond Farm
Garboldisham
Diss
Norfolk
IP22 2SP
Email: info@combatairsoft.co.uk
For membership and UKARA enquiries:
Email: memberships@combatairsoft.co.uk
Website: https://combatairsoft.co.uk
These Terms & Conditions are intended to operate alongside, and not in place of, applicable UK consumer legislation. Statutory consumer rights remain unaffected.
